NEXORA X, a service provided by N1 NEXORA E-PAYMENTS PRIVATE LIMITED, is committed to delivering reliable and efficient document verification solutions to its users. This Refund Policy outlines the terms and conditions under which refunds are handled and emphasizes the strictly non-refundable nature of wallet top-ups and per-request service fees. Users must carefully review and agree to these terms before making any payments on the NEXORA X platform.
1.NON-REFUNDABLE WALLET TOP-UPS
All wallet funds loaded by Users onto the NEXORA X platform are STRICTLY NON-REFUNDABLE under all circumstances, regardless of whether the verification services have been utilized.
NEXORA X is operated under N1 NEXORA E-PAYMENTS PRIVATE LIMITED, and our practices are fully aligned with applicable data protection laws, including the Digital Personal Data Protection (DPDP) Act, the Information Technology (IT) Act, 2000, and its associated rules.
Once funds are credited to a User’s wallet, they cannot be withdrawn, reversed, or transferred to another account. This ensures consistent service delivery and pricing integrity.
Wallet top-ups automatically activate the corresponding service plan based on the amount loaded. Users are responsible for understanding the costs and terms associated with their selected plan prior to payment.
By proceeding with a wallet top-up, Users acknowledge and accept the non-refundable nature of these funds.
2.REFUNDS FOR PAYMENT GATEWAY ISSUES
NEXORA X strives to ensure seamless processing of payments; however, delays or failures may occur due to payment gateway issues beyond our control.
In such cases, resolution is governed by the payment gateway’s policies, which typically require 6–7 business days for issue handling.
Users experiencing failed or delayed payments should promptly contact our support team at support@nexorax.com for assistance.
NEXORA X itself does not directly issue refunds for payment gateway errors; these are managed by the payment gateway provider according to their procedures.
By proceeding with a wallet top-up, Users acknowledge and accept the non-refundable nature of these funds.
3.NO REFUNDS FOR UNUSED SERVICES
Wallet funds remain non-refundable even if Users do not utilize the document verification services after loading the wallet.
Upon loading funds, Users gain immediate access to services under their chosen plan, marking the fulfillment of the purchase agreement.
Wallet funds are valid for one (1) year from the date of loading. Unused funds after expiry will be forfeited without refund.
4.No Refunds for Service Interruptions
NEXORA X depends on third-party operators for verification processing
No refunds will be issued for service interruptions, delays, or failures caused by third-party downtime, technical issues, or data processing errors.
Charges apply only to verification requests successfully received and processed (with response codes indicating completion). Failed requests due to operator or server issues are not billed and are not grounds for refunds.
5.CUSTOM PLANS AND PRICING CHANGES
Custom service plans offered to Users come with specific terms and pricing communicated individually. Payments made for custom plans are non-refundable.
NEXORA X reserves the right to modify pricing at any time. Changes will not warrant refunds or credits for previously purchased plans.
6.SERVICE TERMINATION AND REFUND
Users choosing to terminate their NEXORA X account or discontinue services will NOT be entitled to any refund for remaining wallet balances.
Accounts terminated due to policy violations, misuse, or abusive behaviour will forfeit any remaining funds without refund.
Temporary suspensions or investigations do not alter the non-refundable status of wallet funds.
7. LIMITATION OF LIABILITY
NEXORA X and N1 NEXORA E-PAYMENTS PRIVATE LIMITED are not liable for any claims, losses, or damages related to the non-issuance of refunds.
Accuracy and availability of verification data from third parties are not guaranteed, and discrepancies do not qualify for refunds.
8. REFUND FOR INCOMPLETE OR FAILED SERVICE DELIVERY
Requests that fail due to internal errors within NEXORA X or third-party operator downtime will not be billed.
Such failures do not entitle Users to refunds of wallet funds but will be excluded from billing.
9. DISPUTE RESOLUTION
Users should first contact support at support@nexorax.com for refund-related queries.
If unresolved, Users may submit a formal dispute with relevant transaction and communication details.
Decisions on disputes are final and binding.
10. CONTACT INFORMATION
For any questions or concerns regarding this Refund Policy, please contact our support team:
Email: support@nexorax.com
Response Time: Within 2-3 business days
1. Wallet Top‑Ups Are Final
All funds added to your NEXORA X wallet are strictly non‑refundable. Once credited, they cannot be withdrawn, reversed, or transferred—even if unused.
2. Transaction Failures via Gateway
In rare cases of payment delays or failures caused by third‑party gateways, refunds are not processed. Users should contact support@nexorax.com and rely on the payment gateway provider’s resolution, typically within 6–7 business days.
3. No Credits for Unused or Expired Funds
Loaded funds are valid for one year from the date of top-up. Any unused or expired wallet balance will be forfeited without refund.
4. No Refunds for Service Interruptions
If document verification requests fail due to third-party downtime or technical issues, those requests are not billed.